FAQs

Apologies for the trouble. Please provide your order number and contact us. we will track your order for you.

We do not provide installation services.

You can assemble the shed with the help of friends using the provided instructions and installation tutorials.

We currently do not sell the floor base separately. If you want a shed with a floor base, you need to purchase the whole package.

You can use plywood or particle board to build a floor. Alternatively, assemble the shed directly on a concrete floor using the provided screw holes. Refer to our video tutorial for building the floor base.

The floor frame package provides a galvanized metal framework foundation, raising the floor for better drainage, cleanliness, and stability of the metal shed.

To claim tax exemption, send us your relevant tax-exempt document, and upon validation, we will refund the tax.

For instructions, share your order number or SKU, and we'll send them.

Alternatively, check the product page for the installation manual PDF. Some products also feature installation videos.

Check the accessory list in your package for damaged parts. Send pictures of the outer box with SKU, PO, and ID for verification, and we'll send replacements.

Please contact and send pictures of the broken parts, and we'll address the issues and send replacements promptly.

We specialize in solving backyard storage challenges.

1. Visit our About Patiowell page for brand details.

2. Check out our YouTube channel for product info, feedback, and reviews. 3. If you still have questions, reach out, and we'll be happy to help!

When returning items, provide relevant documents and pictures as proof. Once we confirm the return to our warehouse, a refund will be processed. Please feel free to contact us.

The decline of your order is not from us end but from a third-party credit card institution, flagged as potentially fraudulent.

We recommend switching to PayPal or using a different credit card.

The gauge of steel for all our metal sheds is 0.23mm.

To address leakage issues, consider using waterproof tapes or glues.

1. Double-check if you used waterproof gaskets with the roof screws.
2. Make sure the screw holes are in the right place.
3. Examine where the roof panels overlap. Ensure a tight fit between panels to keep water out.
4. Be gentle when driving screws into the roof panels. Too much force can dent them, creating openings for water.

When returning items, provide relevant documents and pictures as proof. Once we confirm the return to our warehouse, a refund will be processed. Please feel free to contact us.

If parts are missing, check around first. If not found, send a picture of the outer box with SKU, PO, and ID. We will verify and send the missing parts promptly.

The warping issue is due to the material and tends to occur in hot weather. We are committed to addressing this in future improvements. We appreciate your understanding.

Piece #9 is designed without holes. Use the provided notches in the crossbeam for screw placement.

Use a rubber cone or mallet to knock the deformed part back into its original shape.