Warranty
Patiowell is dedicated to delivering high - quality backyard storage products that cater to our customers' needs. As part of our commitment, we meticulously control the product quality during manufacturing. Rest assured that all pictures and product information featured on our official website accurately reflect the actual products. In the event of any uncommon circumstances, we will diligently explain them to our consumers and offer our sincere apologies.
Please note, Patiowell has different warranties for different products:
- For Patiowell's in-house developed products we offer lifetime warranty, including 8x6 plastic shed and 4x6 plastic shed.
- For other sheds in Patiowell we offer a 10 year warranty.
- For Patiowell's deck box we offer a two-year warranty.
If any product purchased from our website becomes accident damaged during warranty period, we will provide complimentary replacement parts or even a new product. For more detailed information regarding our warranty period, please click "Contact Us" and our professional after-sales team will attend to your inquiries promptly.
Attention:
Please be informed that our warranty service covers only product quality issues. It does not include damages caused by natural wear and tear, man-made damage, or personal preference. If you encounter any dissatisfaction with the product within 30 days after its arrival, kindly click on "Return&Refund" to view our comprehensive after-sales policy.
- Please be informed that the warranty service period commences from the initial arrival date of the Patiowell website.
- Customers are advised to provide proof of purchase and submit evidence of product quality issues in order to avail themselves of our comprehensive warranty service.
- Please note that our warranty service exclusively covers products ordered through the official Patiowell website. Products purchased from dealers, agents, or other channels are not included.
- Please be informed that the ultimate authority to interpret the warranty service lies with Patiowell.